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OzVoIP Business PBX Solutions

Does your phone system create the right first impression?

For many businesses their phone system is a customers first point of contact and often a repeated source of frustration. Many businesses have compromised on their phone system due to the high costs of getting a phone system that does everything you require; the end result is that your customers are left with a very poor first impression.

Another major benefit is the functionality of a PBX.

Some PBX systems are clearly made for low-end needs. Others are powerful business tools that will increase productivity, improve customer satisfaction, enhance the company’s image and keep long term costs under control.

If you are truly serious about your business, you should look for the following things in your PBX system:

Minimum Feature Set

• ACD queuing
• Dynamic agent presence
• Distributed call routing
• Follow-me calling
• Centralized voice mail
• Transfers between extensions
• Simplified web-based system management
• Auto-attendant with custom greetings
• Company directory accessible by first or last name
• Selectable music or custom information on hold
• Scalability
• Integrated conferencing
• Capacity
• Reliability

Features Important for Some Situations

• Skills-based call routing
• "Never-full" voicemail
• Voice and fax mail notifications
• Web and email delivery of voice messages
• Real-time system and queue monitoring
• Detailed system and queue logs
• Multiple number, multiple ID system entry
• DID - Direct Inward Dial
• Geographic call distribution

Asterisk Call Features
ADSI On-Screen Menu System Alarm Receiver Append Message Authentication Automated Attendant Blacklists Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing Call Recording Call Retrieval Call Routing (DID & ANI) Call Snooping Call Transfer Call Waiting Caller ID Caller ID Blocking Caller ID on Call Waiting Calling Cards Conference Bridging Database Store / Retrieve Database Integration Dial by Name Direct Inward System Access Distinctive Ring Distributed Universal Number Discovery (DUNDiT) Do Not Disturb E911 ENUM Fax Transmit and Receive (3rd Party OSS Package) Flexible Extension Logic Interactive Directory Listing Interactive Voice Response (IVR) Local and Remote Call Agents Macros	Music On Hold Music On Transfer Flexible Mp3-based System Random or Linear Play Volume Control Predictive Dialer Privacy Open Settlement Protocol (OSP) Overhead Paging Protocol Conversion Remote Call Pickup Remote Office Support Roaming Extensions Route by Caller ID SMS Messaging Spell / Say Streaming Media Access Supervised Transfer Talk Detection Text-to-Speech (via Festival) Three-way Calling Time and Date Transcoding Trunking VoIP Gateways Voicemail Visual Indicator for Message Waiting Stutter Dialtone for Message Waiting Voicemail to email o Voicemail Groups Web Voicemail Interface Zapateller
Computer-Telephony Integration	Scalability
AGI (Asterisk Gateway Interface) Graphical Call ManagerM Outbound Call Spooling Predictive Dialer TCP/IP Management Interface	TDMoE (Time Division Multiplex over Ethernet) Allows direct connection of Asterisk PBX Zero latency Uses commodity Ethernet hardware Voice-over IP Allows for integration of physically separate installations Uses commonly deployed data connections Allows a unified dialplan across multiple offices

It allows your enterprise to leverage existing data network infrastructure to deliver robust telephony features, brings significant savings on toll calls, simplifies wiring and eases management and maintenance.

For large companies, VoIP also offers some very unique possibilities. Some larger companies are already utilizing the technology by conducting all intra-office calls through a VoIP network. Because the quality of sound is comparable to and in some cases surpasses that of analog service, some international companies are using VoIP to route international calls through the branch of their company nearest the call's destination and then completing it on an analog system. This allows them to pay local rates internationally and still utilize the same intra-office VoIP network that they would if they were calling someone in the next cubicle over.

As with residential VoIP the immediate benefit to business VoIP is call-cost savings. Analysis of your current calling records will show your calling patterns and from there a decision may be determined as to which VoIP Service Provider (VSP) offers your business the best savings.

Eg. The majority of your monthly calls are to mobiles. VoIP Service Provider A offers a business solution with outstanding calls to mobile rates.

Or the majority of your monthly calls are international and STD. VoIP Service Provider B offers a business solution with attractive international and STD rates.

Here at OzVoIP we "Broker" a solution for your business that ensures you are getting the best call savings possible. Everyday OzVoIP uses the services of the (VSP's) we recommend and on a daily basis we monitor not just the quality of the VoIP service provided but also the service and support offered by those Providers.

There is now over 180 (VSP's) throughout Australia. We do the comparisions to find the best deals, our Technicians work with the (VSP's) and know their Networks and remember OzVoIP has been working with VoIP since day one back in 2003, so we know who best to provide the VoIP services for your business. We have first hand experience and we use it ourselves.

VoIP offers these features in an IP-PBX at a cost well below that of traditional PBX. And VoIP offers them in many different ways.

1) The Hosted IP-PBX

Instead of buying PBX equipment, users contract for PBX services from a hosted IP-PBX service provider. The central functions of a hosted PBX service are similar to those of hardware PBX systems installed at the user's premises. The main difference is that hosted PBX customers don't buy, install, or maintain any PBX equipment. Instead, the PBX equipment is kept by the service provider, who then shares access to the system among many users (customers).

Hosted IP-PBX systems can handle far more capacity than customer premise equipment (CPE) and give companies the ability to scale as the company needs change. CPE systems typically have a smaller number of incoming lines than user extensions. When traffic is high, these PBX systems can ring busy. A hosted IP-PBX has a lot more available lines and can handle a much higher number of calls. In addition, hardware PBX buyers often are on a tight budget and buy small systems that can't grow as the company grows. There is no capital outlay for hosted IP-PBX services, and extensions can be added (or deleted) as need change. Hosted IP-PBX customers pay only for what they need.

There are a wide variety of other advantages that a hosted system has over premise equipment. The most important of these benefits is the ability to route calls to any phone, anywhere in the world, rather than just to phones wired directly to the PBX inside an office environment. To discuss this and the other major advantages of a hosted PBX system which include much lower entry cost, lower support costs, ease of management, greater flexibility, and dramatically improved scalability then please "contact" to talk to one of our consultants.

2) Asterisk

What is Asterisk? Asterisk is an insanely powerful, open source VoIP telephony toolkit (server software) that runs on virtually any platform. It allows for the management of VoIP services for business through a rich and flexible feature set and in more powerful ways than the most expensive PBX (public branch exchange). For example, it can serve as a gateway from a VoIP service to your copper phone lines,interconnect with E1 ISDN, forward calls to mobile devices, allow creation of VoIP connections to anyone on the Internet, manage voicemail, prompts, Conference Bridging, Call Queuing, and Call Detail Records. ... a virtually limitless capability depending on how far you want to take it.

Level of Difficulty: High

Although Asterisk is easy to use once installed and configured, the installation must be throughly planned and experience is essential. The configuration of Asterisk, management of extensions, creation of dial plans, establishment of individual Voicemail, intergration of the (IVR) etc are very time consuming tasks. Only use Asterisk installation professionals for the configuration and installation of Asterisk into your organisation. OzVoIP's Asterisk support staff have been contacted to help sort out installations that needn't have become a disaster if only the installer had the required knowledge. It's been proved! Not all IT professionals can set up Asterisk correctly. Don't let inexperienced installers allow your installation to turn into one of trial and error. The cost of fixing the problems as you go will be much higher. Get the right advice before you install.

OzVoIP Technicians are experienced Asterisk installers for small, medium and large business. We use Asterisk every day. Our experience is your advantage. From consultation to full install, ongoing support and maintainence, talk to one of our Asterisk Technicians about your Companies telephony needs. OzVoIP's Asterisk Consultation, support and installation fees are $150.00 including GST per hour.

Please Note:

The first 10 minutes of all our consultations are free of charge. Should you purchase an Asterisk software and hardware solution install from OzVoIP, your initial consultation fees will be waived. All Hardware quotes are free of charge.

Codecs	Protocols
ADPCM G.711 (A-Law & ?-Law) G.723.1 (pass through) G.726 G.729 (through purchase of commercial license through Digium) GSM iLBC Linear LPC-10 Speex	IAXT (Inter-Asterisk Exchange) H.323 SIP (Session Initiation Protocol) MGCP (Media Gateway Control Protocol SCCP (Cisco? Skinny?)
Traditional Telephony Interoperability
E&M E&M Wink Feature Group D FXS FXO GR-303 Loopstart Groundstart Kewlstart MF and DTMF support Robbed-bit Signaling (RBS) Types MFC-R2 (Not supported by Digium. However, a patch is available at Voip-info.org)

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