Switchvox is everything that you don't expect from a PBX.
It's easy to set up, simple to configure, and a breeze to maintain.
Apart from bringing the savings and convenience of VoIP, our Switchvox system includes all the following features. The system arrives completely installed on tested and approved hardware.
Overview
Call Routing
- Runs on standard hardware.
- Full carrier and handset freedom, you can use any voip provider to carry your calls (IAX and SIP). The system will accept standard sip handsets, you can even use analogue handsets with an ATA adapter.
- Central/Single phone number.
- Easy web tool for configuration and updates.
- Scalable. Easily add more extensions and lines as required. Extend to other offices.
- Real-time monitoring. See what is happening on the system at any time of day. You can easily see the number of calls from each extension.
- Call Reporting - Access to a full history of phone calls, stats include, call duration, time on hold, queue times, transfers.
Call Answering.
- Digital Receptionist. Answer and handle all your calls without the need for a switchboard operator.
- Custom Greeting for each user.
- Dynamic Operator. Route calls to any extenion, or group of phones when requested.
- Music or Information on Hold. Easily create your own on-hold messages and change music. The system will accept mp3, ogg or wav format.
- Dial by name directory. Use the systems in-built directory to contact any extension. No more phone list.
- Time based rules. Have phones behave in a different way based on time based rules. Eg, close departments at different time.
User Experience
- On-Line configuration. Each user can log in and set follow me rules, ring-all, DND. Almost anything depending on how much control you give them.
- Web Based Switchboard. If your phone does not have transfer, hold park on the handset, you can use the web based version to handle your calls.
- Caller ID. Calls are fully Caller ID capable.
- Secret Password. Give a pin number to family and friends to bypass your DND.
Conference
- Conference on demand. Start a conference at any time without having shchedule a room, set up pin numbers etc.
- Extension rules. Allow/Deny conference access based on extension numbers.
- Real-Time monitoring. Monitor your conference in real-time.
Voicemail
- Almost unlimited capacity (tested to 100,000 minutes). No more mailbox full messages.
- Each user can record their own personal greeting.
- Notifications, apart from phone you can receive voice messages as an email attachment. Or log into a web browser anywhere and listen to your voice messages.
Call Queues
- Complete call agent management routing and monitoring. Complete ACD queuing.
- Dynamic Agent Presence. Auto log out agents based on no-answer to keep the queue running effectivly.
- Status information on hold - wait time and position is announced to customers in queues.
- Queue logs and real-time monitoring.
- Load Distribution. Distribute calls evenly across all agents.
Frequently Asked Questions
Q. What's missing in SOHO that Switchvox SMB edition provides?
A. 1) An advanced conference bridge (SOHO has one basic conference room)
2) Extension Groups (SMB lets you distinguish between groups to make multiple directories, etc.)
3) The Switchboard (SOHO does not do on-line screen pops)
4) Enhanced Call Queue Statistics (SOHO has call center features, but SMB has more robust reporting)
5) More complex IVR actions (SOHO can build basic Auto-Attendant style IVRs)
Q. Can I run other applications on the Switchvox server?
A. No. To ensure that other applications and downloads do not affect the quality and reliability of the VoIP PABX it must remain solely used for Switchvox.
Contact OzVoIP.com to view a demonstration of the user web interface to see how easy it is to set up extensions, access phone logs and change office hours.
